• Team Leader ( Hong Kong & Taiwan ) Jobs in Malaysia - 969713

    Apar Technologies Sdn Bhd
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 30
  • Job Applicants: Less than 10

Job Description

Responsibilities

( CANTONESE & MANDARIN SPEAKER )

• Maintaining effective and timely communication with engineers
• Ensuring the correct and timely closure and completion of all work orders
• Follow Global Call Management tools, process and procedures as documented
• Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility
• Responsible for answering, commenting and replying to inquiries
• Responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met
• Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory
• To plan, prioritize, assign and monitor all open work orders for the CEs
• Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned

REQUIREMENTS

• Diploma or Degree in any discipline
• Understanding of Windows-based applications/tools
• Proficient in MS Office
• Excellent communication skills, verbal and written as well as listening skills
• Able to work on weekend and public holidays

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Computer/Information Technology (Software)

Salary:MYR 4,000 - 5,000

Deadline:25th Dec 2019

Company Profile

Apar Technologies is a global technology company providing IT Consulting, Professional Services and Open Source Enterprise Content Management Solutions. We help optimizing customer’s resources and reduce project risk and total cost of ownership. Apar is one of the world's largest providers of open source content management solutions. Headquartered in Singapore, Apar has offices in Bangkok (Thailand), Kuala Lumpur (Malaysia), Mumbai & Bangalore (India) in APAC, San Jose (USA), London (UK) and an offshore development centre in Ahmedabad, India.

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