Candidate must possess at least Diploma Advanced Higher Graduate Diploma in Business Studies Administration Management or equivalent At least 2Years of working experience as Team LeaderRequired Skills English Mandarin Cantonese and Bahasa MalaysiaExperienced in client management and business reviews with the clientRequirements Monitor track and evaluate team performance based upon pre-determined Key Performance Indicators KPI and rsquo s and provide feedback to team to ensure all goals are met and Company standards are adhered to Constant presence on the production floor and actively interact with the team to ensure that they are engaged in productive work and systems are functioning properly Ensures that underperforming agent meet client expectations through the creation and implementation of written action plans Resolve customer escalations Participate in new hires selection and interviewing process Provide on the job training as necessary to enable team to meet Company and client expectations Other duties and responsibilities assigned by management of the Company
Type : Company job
Role : Senior Executive
Industry : Call Center/IT-Enabled Services/BPO
Salary : MYR 5,000 - 6,500
Globeeis a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer Management provider. The joint venture, headquartered in Singapore, has opened a multilingual hub located in Kuala Lumpur to provide a customer experience solution for multinational corporations. This state of the art center in Malaysia combines the best of both companies to deliver omnichannel customer services, in multiple languages that result in customer experiences that are transformational for Globee clients.