• Team Leader Jobs in Malaysia - 972938

    GLOBEE SERVICES SDN. BHD.
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur - TTDI
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  • Posted above 1 month
  • Job Views: 13
  • Job Applicants: Less than 10

Job Description

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent

At least 2Year(s) of working experience as Team Leader

Required Skill(s) English, Mandarin, Cantonese and Bahasa Malaysia

Experienced in client management and business reviews with the client



Requirements



Monitor, track and evaluate team performance based upon pre-determined Key Performance Indicators (KPI’s) and provide feedback to team to ensure all goals are met and Company standards are adhered to

Constant presence on the production floor and actively interact with the team to ensure that they are engaged in productive work and systems are functioning properly

Ensures that underperforming agent meet client expectations through the creation and implementation of written action plans

Resolve customer escalations

Participate in new hires selection and interviewing process

Provide on the job training as necessary to enable team to meet Company and client expectations

Other duties and responsibilities assigned by management of the Company

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Call Center/IT-Enabled Services/BPO

Salary:MYR 5,000 - 6,500

Deadline:30th Dec 2019

Company Profile

Globeeis a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer Management provider. The joint venture, headquartered in Singapore, has opened a multilingual hub located in Kuala Lumpur to provide a customer experience solution for multinational corporations. This state of the art center in Malaysia combines the best of both companies to deliver omnichannel customer services, in multiple languages that result in customer experiences that are transformational for Globee clients.

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