• Team Leader - Operations Jobs in Malaysia - 977097

    Concentrix Inc
  • 3 - 5 Years
  • Malaysia - Selangor
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  • Posted above 1 month
  • Job Views: 11
  • Job Applicants: Less than 10

Job Description

Job Description

• Responsible to meet and exceed all agreed SLAs and performance parameters
• Continuous improvement in Team Performance
• Provide support to the team by acting as the first line of escalation of customer related queries to accomplish the goal of

providing exceptional customer experience
• Develop strong inter-personal relationships with the team to cohesively bond them together with the company and integrate

them with the vision and core values
• Embody the spirit of excellence through team building, able leadership, team meetings, team outings and sound people

management skills He/she should be a role model
• Provide hands-on assistance, share information proactively and troubleshoot for team in case of problems, both, through

direct intervention and mentoring
• One on One meeting with team members & track closure of issues raised
• Share performance of the team and process while maintaining integrity of Data & Reports
• To provide hands-on assistance, share information proactively and troubleshoot for team in case of problems, both, through

direct intervention and mentoring
• Resolve escalated claims as and when required
• Collect Data and perform analysis and RCA on metrics and publish reports accordingly
• Understand client needs on the Quality and process changes, and ensure that the team is aware of the same
• Preferably from a Content Review/Legal Process Outsourcing background

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Call Center/IT-Enabled Services/BPO

Salary:MYR 6,000 - 7,000

Deadline:05th Jan 2020

Company Profile

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and
achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period.
To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our
clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge
technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and
differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

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