• Team Leader (Tele Sales) Jobs in Malaysia - 976861

    Standard Chartered Bank
  • 5 - 7 Years
  • Malaysia - Selangor - Petaling Jaya - Nearby LRT Asia Jaya
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  • Posted above 1 month
  • Job Views: 7
  • Job Applicants: Less than 10

Job Description

The Role Responsibilities
To manageand to monitor team performanceWork closely with Manager to develop and implement sales and services strategies to achieve (and if possible to exceed) committed targets in the relevant SCB’s product through telesales callsAchive the targets set in terms of disbursals, volume, number of customers, and segment mixTo pro-actively manage, train and motivate sales team to achieve their individual sales targetsTo manage the day to day planning, operations and problem solving to meet with the required sales productivity and financial goalsTo provide coaching and mentoring Client Centre Executive for their improvementTo reward and develop staff to facilitate staff retentionMeet applicable non-financial metrics as per scorecard EgSales error rate, sales call quality scoreHandle and resolve customer complaint or feedback within turnaround timeResposible to validate submissions and adhere sales process is followDisplay exemplary conduct and live by the Group’s value and code of conductManage day to day to achieve the outcomes set out in the Bank’s conduct principles [Fair outcomes for clients; effective operation of financial markets; financial crime prevention; the right environment]Effectively and collaboratively identity, escalate, mitigate and resolve risk, conduct and compliance matters
Our Ideal Candidate
Candidate must possess at least a Secondary School/SPM/"O" Level, any fieldRequired skill(s) Strong leadership & People management skillsRequired language(s) Bahasa Malaysia, English, MandarinCandidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clientsAt least 5 year(s) of working experience in the related field is required for this positionApplicants must be willing to work in Petaling JayaPreferably Managers specializing in Sales - Telesales/Telemarketing or equivalentFull-Time position(s) available

Profile Summary

Type:Company Job

Role:Manager

Industry:Banking/Financial Services

Salary:Not Disclosed

Deadline:05th Jan 2020

Company Profile

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank’s growth in recent years.
With offices in 71 markets, Standard Chartered offers exciting and challenging international career opportunities for around 87,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank’s heritage and values are expressed in its brand promise, Here for good.
For more information on Standard Chartered, please visit http://www.standardchartered.com.

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