The Role Responsibilities To manageand to monitor team performance Work closely with Manager to develop and implement sales and services strategies to achieve and if possible to exceed committed targets in the relevant SCB and rsquo s product through telesales calls Achive the targets set in terms of disbursals volume number of customers and segment mix To pro-actively manage train and motivate sales team to achieve their individual sales targets To manage the day to day planning operations and problem solving to meet with the required sales productivity and financial goals To provide coaching and mentoring Client Centre Executive for their improvement To reward and develop staff to facilitate staff retention Meet applicable non-financial metrics as per scorecard Eg Sales error rate sales call quality score Handle and resolve customer complaint or feedback within turnaround time Resposible to validate submissions and adhere sales process is follow Display exemplary conduct and live by the Group and rsquo s value and code of conduct Manage day to day to achieve the outcomes set out in the Bank and rsquo s conduct principles Fair outcomes for clients effective operation of financial markets financial crime prevention the right environment Effectively and collaboratively identity escalate mitigate and resolve risk conduct and compliance matters Our Ideal Candidate Candidate must possess at least a Secondary School SPM and quot O and quot Level any field Required skills Strong leadership and People management skills Required languages Bahasa Malaysia English MandarinCandidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients At least 5 years of working experience in the related field is required for this position Applicants must be willing to work in Petaling Jaya Preferably Managers specializing in Sales - Telesales Telemarketing or equivalent Full-Time positions available
Type : Company job
Role : Manager
Industry : Banking/Financial Services
Salary : Not Disclosed
Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank’s growth in recent years.
With offices in 71 markets, Standard Chartered offers exciting and challenging international career opportunities for around 87,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank’s heritage and values are expressed in its brand promise, Here for good.
For more information on Standard Chartered, please visit http://www.standardchartered.com.