Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customersFully documents customer interactions in real-time; may author content for reviewSolves problems in a timely manner using full understanding of the product functions and features and customer environmentAnalyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignmentsWorks on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processesManages multiple tickets related a spectrum of technical problemsCollaborates with fellow technicians and supervisor to solve complex problemsBachelor's degree required2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experienceDemonstrates the ability to articulate technical issues in simple to understand terms to both management and customersDemonstrates leadership qualitiesDemonstrates strong customer service and communication skills
Type : Company job
Role : Junior Executive
Industry : Computer/Information Technology (Software)
Salary : Not Disclosed
WHO WE ARE
Zebra helps enterprises become as smart and connected as the world we live in. Our approximately 7,000 employees in 40+ countries support visionary solutions including hardware, software and services – giving organizations the competitive edge they need to simplify operations, know more about their businesses and customers, and empower their mobile workers to succeed in today’s data-centric world.
ZEBRA MAKES FORBES BEST EMPLOYERS LIST FOR SECOND CONSECUTIVE YEAR
Based on recommendations from current employees and industry professionals, Zebra was ranked No. 87 on Forbes' list of "America's Best Midsize Employers" for its ongoing commitment to company culture and employee engagement.