The Technical Support Engineering (TSE) Manageroversees the talented Technical Support Engineers in [Korea / ASEAN]. Through deep knowledge of NI’s products, platforms and systems, TSEs anticipate technical needs to help customers maintain or accelerate their development schedule, building customer loyalty and NI’s reputation as a trusted technical partner. The Technical Support Engineering Manager will play a critical role in building out and evolving the capabilities of the technical support organization. Grow your career by:Coaching, developing, and engaging technical engineers to demonstrate best-in-class customer support.Demonstrate leadership by setting a clear vision and building individual and team competence for a new and forming role.Grow your ability to think strategically and solve challenging business problems as the APAC and Global Support organization evolves.Key ResponsibilitiesPeople FocusAttract, motivate and grow the Technical Support Engineering team by creating a work environment in which team members commit to the organization and its bottom line, while feeling pride and job ownershipManage and develop staff’s individual performance; provide constant, personal positive and developmental feedback; conduct trainingPotential opportunity for regional management, including managing teams across geography, language and cultureEnsure Customer SuccessEnsure that support and services are delivered following our quality standards, including resource management, prioritizations and forward-investment in enabling engineers for support readinessCoordinate with various stakeholders such as Product R&D, BUs and GTM Teams to establish long-term customer success and enable growthProvide feedbacks, which are gained through supporting projects and programs at accounts, to product marketing and R&D organizationAPAC and Global Support leadership responsibilitiesBe an advocate to drive collaboration of the APAC support teamsDrive and actively participate in key initiatives in local, APAC and Global levelCollaborate with peers and stakeholders in APAC on continuous improvement initiatives to increase efficiency, expanding team capabilities and drive customer successKey Performance ObjectivesQualifications and SkillsBasic QualificationsPreferred QualificationsCustomers’ technical success, measured by repeat business, as well as customer feedbacks through post-engagement surveyBuilding the team with clear focus and wealth of experience level, measured by overall team tenure and members’ job levelsAchievement of key sales objectivesMinimum 5-yearof relevant experience in relevant industry and/or role, with successful track record of ensuring customer successWell-balanced mindset to achieve success of all stakeholders, namely employees, customers, partners and shareholders.Excellent communication, interpersonal and presentation skills; in English and local language (minimum business level)BS in Electrical Engineering/Computer Engineering/Computer Science or similar degree, or equivalent experience.Broad range of experience working with customers, both pre- and post-sales.Experience in leading or mentoring teams, either with or without authority.Good comprehension of Corporate Products and Applications Strategy, Regional Sales and Support StrategyAbility to foster teamwork by listening to the input of others, while balancing this with the ability to influence others where necessary, provide direction, and champion change.Experience in sales or marketing role in relevant industryExperience of leading the successful organizational transformation / change managementHighly technical with knowledge of and experience with major NI productsPossess Certified LabVIEW Developer certification or above
Type : Company job
Role : Manager
Industry : Electrical & Electronics
Salary : Not Disclosed
Employ Your Imagination at National Instruments
Since 1976, National Instruments (NI) has worked with engineers and scientists to provide answers to the most challenging questions. Through these pursuits, NI customers have delivered hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all. If you can turn it on, connect it, drive it, or launch it, chances are NI technology helped make it happen. Customers in nearly every industry from healthcare and automotive to consumer electronics and particle physicsuse NIs integrated hardware and software platform to improve our world. Headquartered in Austin, Texas, NI has more than 7,100 employees worldwide and direct operations in nearly 50 countries.
Over the past years, NI has appeared on many award lists, including FORTUNE magazine’s 100 Best Companies to Work For, Glassdoors Best Places to Work in America, and Business Weeks Best Places to Launch A Career.
National Instruments is actively recruiting employees for its Penang operation especially Manufacturing, R&D, IT and Finance.
National Instruments Penang is an Equal Opportunity Employer. We offer a competitive and comprehensive compensation and benefits package, that is reviewed on a regular basis to ensure our employees receive a competitive total compensation offer. Benefits include medical, life insurance, paid time off and other offerings designed to attract and retain the best and brightest employees.
Malaysian citizenship, Permanent Residency, or ability to secure the appropriate work permit is required to work in this position at NI Penang.
US Customs Law forbids the export of certain technologies to certain countries. Due to licensing requirements which National Instruments does not presently pursue for this position, this regulation effectively prevents National Instruments from hiring candidates for this job (as it would require access to such technology) whose current country of citizenship or permanent residence are Cuba, Sudan, North Korea, Iran and Syria.
Engineers and scientists have the power to help meet the biggest challenges our planet faces today. From identifying new sources of energy to designing life-saving medical devices, the contribution of engineers has a significant impact on our quality of life. By finding a better, more efficient approach to meeting design challenges, engineers can accomplish more while saving time, money, and effort.
National Instruments equips engineers and scientists with the tools that accelerate productivity, innovation, and discovery. Since 1976, NI has developed software and hardware that have revolutionized and continue to redefine the way engineers develop systems that require measurement and control. The NI software-based approach incorporates rapidly advancing commercial technology, providing an integrated software and hardware platform that abstracts system complexity and significantly speeds application design, development, and deployment.