• TECHNICAL SUPPORT- IMMEDIATE JOINER OR 15 DAYS NOTICE Jobs in Malaysia - 979306

    Nezda Malaysia
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 8
  • Job Applicants: Less than 10

Job Description

TECHNICAL SUPPORT MANDARIN AND CANTONESE OR JAPANESE OR KOREAN SPEAKERS



• Voice Call Handling

• Email Communication

• Infrastructure Monitoring

• Knowledge on functioning and configuration of Microsoft Exchange client Messaging support for exchange

• Knowledge on — LAN setup, basic routing and switching, passive networking

• Knowledge on — Antivirus deployment and update, patch management, monitoring and reporting

• Knowledge on desktop, Laptop, Handheld devices

• Troubleshooting Remote troubleshooting experience

• Tools Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk,

• ITIL Knowledge of ITIL processes and procedures like — Incident, Service request fulfilment, Change, Problem

• Knowledge management understanding, review and create new knowledge articles

• Good / excellent knowledge for support of MS Office and standard software

• Windows operating system knowledge (eg Windows 7, 81, 10), Windows smartphone and telecommunication knowledge

• Understanding of Microsoft Office (eg Office 365)

• Lotus Notes Lotus Notes client support, Messaging support (eg Lotus Notes, Exchange)

• Order management Ready-to-use knowledge about Ordering processes Ready-to-use knowledge about ordering portals

• Advantage if have Knowledge on - Active directory, Proxy, DNS, Group Policy

Recuirement

• At least 1 year experience in technical support /IT support /Service desk is must

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent

• Required language(s) Mandarin AND Cantonese L1 - required 2 headcounts

• Required language(s) Mandarin AND Cantonese L15 - required 2 headcounts

•Required language(s) Japanese speaker L1 - required 2 headcounts

• Required language(s) Korean speaker L1 - required 2 headcounts

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Human Resources Management/Consulting

Salary:Not Disclosed

Deadline:08th Jan 2020

Company Profile

Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Malaysia's most promising people supply chain company with multiple offices and 300+ core employees.
The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.

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