Telemarketer Outbound Call Center Agent - Jobs in Malaysia - 996392

Brandt International Sdn Bhd
Job Summary
  • Experience 0-2 Years
  • Telecommuting
    N/A



Job Description

Key AccountabilitiesTo perform outbound calls to prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologiesInfluences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.Maintains safe and clean working environment by complying with workplace safety procedures, rules, and regulationsAble to work in a team environment.Contributes to team effort by accomplishing set daily, weekly and monthly sales targets which are required by the management.Basic RequirementsOpen to Malaysian with high proficiency in spoken English & Bahasa Malaysia language is a MUST.Mandarin language will be essential for the respective hiring.Minimum qualification for sales agent is Diploma/STPM/A-Level for all sales channel ie Outbound, Inbound, Live Chat, Social Media, with minimum Credits/C in English, Malay, and Mathematics.For SPM holders need to have sales experienceGood communication and high interpersonal skillsPossess excellent presentation, negotiation, and objection handling skillsFlexible and possess the ability to work in a rapidly changing environmentCandidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.

Profile Summary

Type : Company job

Role : N/A

Industry : Human Resources Management/Consulting

Salary : MYR 1,700 - 2,600

Deadline: 2020-02-05

Company Profile

Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa Our vision is “Creating the Branded Customer Experience”. Our mission is working in partnership with our clients, to maximize their customer experience by focusing on Service, Quality and Business performance through People, Process and Operational Excellence. Business Transformation Outsourcing: a) We provide fully outsource inbound and outbound multi-channel contact centre services wherein Brandt will operationally manage the day to day operations (from recruitment to managing Agents at work) to fulfill clients’ changing business requirements and Key Performance Indicators (KPIs). On this front, Brandt currently have call centre operations in the following locations: 1. Indonesia (under Valdo Brandt International): Inbound and Outbound contact centre: 2,500 seats (banks and insurance company); managing 3,000 outsourced staff. These operations are spread over 7 major cities in Indonesia. Back-office (document imaging, Loan Origination System services) and IT infrastructure outsourcing; 2. Philippines: 298 contact centre seats handling outbound calls for US based clients; 3. Malaysia: 102 contact centre seats at Petaling Jaya new town – customer service, loyalty program, revenue generating outbound services b) Human Resource Outsourcing (HRO) – using a proven recruitment process outsourcing framework to provide contact centre and non-contact centre staff with the job right fit for our clients, and managing end-to-end the personnel (employee relations activities for staff retention and record, payroll (salary, EPF, Socso, claims/reimbursements) and disciplinary, coaching/counseling matters. Brandt is currently managing 200 contact centre headcounts under HRO services for one of Malaysia largest tele-communication providers; AND another 100 seats growing to 1,000 seats (end 2013) for the largest tele-communication provider in Singapore, based in Klang c) Build-Operate-Transfer (BOT) model where we help client build their contact centre, and thereafter help operationally run it for a period of time for success transfer; this is not a service offering but a model/approach that we undertake to do BPO especially true for call center environment.
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