• TELEMARKETING MANAGER Jobs in Malaysia - 1015971

    IBPO GROUP SDN BHD
  • 4 - 6 Years
  • Malaysia - Kuala Lumpur - KLCC Area
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  • Posted above 1 month
  • Job Views: 15
  • Job Applicants: Less than 10

Job Description

Requirements



Preferable graduate or diploma holder with at least 4 years relevant experience in call centre environment, of which 3 years are in Management role

Good organization skills, excellent negotiation skills, marketing skills and the ability to work independently

Effective leadership and analytical skills including working knowledge

Exceptional ability to develop and manage results

Preferably Managers specializing in Sales – Telesales/Telemarketing or equivalent

Experience in banking industry (credit card, balance transfer, personal loan etc) is an added advantage

Required language(s) English, Bahasa Malaysia and Mandarin

Full-Time position available



Responsibilities



Daily running & management of assigned campaign through the effective use of resources with responsibility for meeting KPI set for each campaign, as well as planning areas of improvement or development

Coordinate & motivate call centre staff and may also coordinate staff recruitment

Setting and meeting performance targets for speed, efficiency, sales and quality

Managing the daily running of the call centre

Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues

Monitoring random calls to improve quality minimize errors and track operative performance

Reviewing the performance of staff, identifying training needs and planning training sessions

Recording statistics, user rates and the performance levels of the centre and preparing reports

Organising staffing, and the number of staff required to meet demand

Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes

Forecasting and analyzing data against budget figures on a weekly and/or monthly basis

Developing, implementing and reviewing core responsibilities and tasks

Analysing performance statistics and making decisions on the basic of these statistics

Profile Summary

Type:Company Job

Role:Manager

Industry:Call Center/IT-Enabled Services/BPO

Salary:MYR 5,000 - 7,000

Deadline:11th Mar 2020

Company Profile

IBPO GROUP Sdn Bhd (IBPO) was established in 2013. From its humble beginnings as a telemarketing firm, IBPO has grown into a multi-tiered financial investment company specialising in corporate outsourcing and financial advisory with products ranging from general insurance, home loans, business loans, corporate loans, commercial loans and personal loans among others.
Under its wing, IBPOhas three subsidiaries focusing mainly on insurance and financial investment as well as share market trading and property investment. This gives its clients a holistic financial investment opportunity for their wealth appreciation.The Company also has two franchise companies in Penang and Cheras, Kuala Lumpur.
With a modest team of 60 employees, IBPO has cemented itself as one of Malaysia’s best financial advisory services and strategic business consultants offering cost-efficient and effective processing solutions for its various clients.

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