Preferable graduate or diploma holder with at least 4 years relevant experience in call centre environment, of which 3 years are in Management role
Good organization skills, excellent negotiation skills, marketing skills and the ability to work independently
Effective leadership and analytical skills including working knowledge
Exceptional ability to develop and manage results
Preferably Managers specializing in Sales – Telesales/Telemarketing or equivalent
Experience in banking industry (credit card, balance transfer, personal loan etc) is an added advantage
Required language(s) English, Bahasa Malaysia and Mandarin
Full-Time position available
Daily running & management of assigned campaign through the effective use of resources with responsibility for meeting KPI set for each campaign, as well as planning areas of improvement or development
Coordinate & motivate call centre staff and may also coordinate staff recruitment
Setting and meeting performance targets for speed, efficiency, sales and quality
Managing the daily running of the call centre
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
Monitoring random calls to improve quality minimize errors and track operative performance
Reviewing the performance of staff, identifying training needs and planning training sessions
Recording statistics, user rates and the performance levels of the centre and preparing reports
Organising staffing, and the number of staff required to meet demand
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
Forecasting and analyzing data against budget figures on a weekly and/or monthly basis
Developing, implementing and reviewing core responsibilities and tasks
Analysing performance statistics and making decisions on the basic of these statistics
Industry:Call Center/IT-Enabled Services/BPO
Salary:MYR 5,000 - 7,000
Deadline:11th Mar 2020
IBPO GROUP Sdn Bhd (IBPO) was established in 2013. From its humble beginnings as a telemarketing firm, IBPO has grown into a multi-tiered financial investment company specialising in corporate outsourcing and financial advisory with products ranging from general insurance, home loans, business loans, corporate loans, commercial loans and personal loans among others.
Under its wing, IBPOhas three subsidiaries focusing mainly on insurance and financial investment as well as share market trading and property investment. This gives its clients a holistic financial investment opportunity for their wealth appreciation.The Company also has two franchise companies in Penang and Cheras, Kuala Lumpur.
With a modest team of 60 employees, IBPO has cemented itself as one of Malaysia’s best financial advisory services and strategic business consultants offering cost-efficient and effective processing solutions for its various clients.
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