To assist and support Retail Performance Training Manager in campaign training, induction training workshop and in store coaching for the Malaysia retail network. As a key interface with new and existing employees, this position is required to guide, coach and to foster a strong sense of communication, openness and learning amongst employees in line with Aesop’s culture and values.This role will liaise with the Retail Operations Manager, Cluster Manager, Store and Counter Managers, and the Manager of Training and Performance to ensure all training content is periodically enhanced and delivered in an informative, engaging and consistent manner.MAIN RESPONSIBILITIESTraining DeliverySupport Retail Induction training sessions for all new employees to Aesop in Malaysia, including office and retail employees.Assist in coordinating Retail Induction and other training sessions, including arranging pre and post-training activities, preparing materials including workbooks, facilitator materials, pre and post-training packs, stationery, IT support and any other associated props or materials to ensure smooth and seamless delivery.Travel around the stores in Malaysia autonomously to assist in training on customer service & hosting standards.Collate and analyse feedback received from training programs and follow up as required.Follow up on campaign products in store and monitor progress.Mirror shift of new hires on a weekly basis to coach them on consultation framework and hosting standards.To lead by example in customer service, product prescription, Aesop demonstration techniques and personal presentation and grooming.Work with Retail Operations Manager, Cluster Manager, Store Managers and Manager of Retail Training and Performance to monitor, mentor and coach retail staff as required and support company strategy and agreed learning outcomes.Communication and AdministrationCommunication Actively support directives from the Retail and Customer Service Department, and specifically the Manager Training and Performance.Maintain effective, regular and Aesop appropriate communication with team and colleagues.Attend, participate and present in forums and meetings.Ensure all communications are read, shared and actioned in a timely manner.AdministrationComplete all administrative tasks in an accurate and timely manner.Maintain proficient computer skills and program knowledge.REQUIREMENTS2-5 yearsof training experience preferably in the beauty industryGood command of English and MandarinStrong PC skills; proficient in MS Word, Excel, PowerPointGood interpersonal skillsWell organized with a keen eye for detailsProactive, positive, resourceful and able to work independently but as a team player
Type : Company job
Role : Senior Executive
Industry : Grooming/Beauty/Fitness
Salary : MYR 5,000 - 5,500
Aesop was established in Melbourne in 1987 with a quest to create a range of superlative products for the skin, hair and body. We are recognized globally for our intelligent perspective, unwavering commitment to quality, and innovative approach to product development. Our range is represented in more than fifty signature stores and a growing number of fine department and specialty stores around the world.
The company’s core focus is to create products through rigorous scientific research, house them in uncomplicated, aesthetically pleasing packaging, and deliver them to the world with outstanding professionalism.
We currently present the exciting opportunity for individuals who possess exceptional training, customer service skills and professionalism to join Aesop.