• Training Specialist Jobs in Malaysia - 993785

    UTS Marketing Solutions Sdn Bhd
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur - Jalan Raja Chulan
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  • Posted above 1 month
  • Job Views: 21
  • Job Applicants: Less than 10

Job Description

Conduct full coaching sessions (Coach each Telemarketer for a minimum coaching session per week documented)Complete the weekly coaching formsConduct at least one monthly call calibration session depending on campaign outliers to coachEmphasizing more on the overall basics of emotional selling skills and touching certain product (when required)Focusing on individual and carry out a follow up session with the Telemarketer after being coached and to ensure Telemarketer’s progress on area of improvementsCoaching Tracker - Tracking report detailing on the current and previous agents covered with remarks and action proposalsAfter effect (To close the gaps on area of improvements)To show the result for all coached agents to their respective head of department

Requirements

Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any fieldRequired language(s) Bahasa Malaysia and EnglishAt least 1 year(s) of working experience in the related field is required for this positionPreferably Junior Executives specializing in Training & Development or equivalentPreferablyexperienced ininsurance or financial industryFull-Time position(s) available

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Call Center/IT-Enabled Services/BPO

Salary:Not Disclosed

Deadline:02nd Feb 2020

Company Profile

United TeleserviceMarketing Solutions Sdn Bhd
UTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.
Wealsobecome to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in Malaysia
Our outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:


2011 Bronze Service Award for the Most Creative Contact Centre

2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2013 3rd Place Award for the Most Creative Contact Centre (Open Category)

2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 2nd Place Award for the Most Creative Contact Centre (Open Category)

2017 Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)

2017 Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)

2017 Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)

2018 Silver Award for the Best Inovative Adoption

2018 Gold Award for the BestNew Contact Centre - Campaign/ Programme

2018 Gold Award for the Best Customer Relationship Management for Contact Centre

2018 Gold Award for the Best Contact Centre Recruitment & Retention Programme

2018 Gold Award for the Best Business/ Data Analysis For Contact Centre

2018 Silver Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Above 100 seats Category)

History
Established in 19 December 2007

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