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Modality Systems are looking for talented people with a passion for technology and building customer relationships to join our growing team as a Video Conference Specialist
About the role
This is an entry level technical position and the principal responsibilities are to establish connections for Video conferences booked by our customers, provide additional support during conference launch, monitoring conferences and opening incident tickets when incidents take place
The primary objective is to ensure highest level of customer satisfaction through delivery of successful videoconferencing meetings as experienced by the customer
This role also requires focused attention on providing the highest level of customer service to the customers at all time
What we’d like from you
To deliver the best for our customers, the people in Modality Systems also need to be the best Therefore we look for colleagues who demonstrate dedication and passion to a shared goal, who work well with others and who genuinely love what they do A willingness to learn and quickly adapt is a must, as well as the drive to succeed
The successful candidate will be able to demonstrate-
Sound computer skills and familiar with Microsoft Windows Operating Systems and Microsoft Office applications (Word, Excel, PowerPoint and Access)English speakingFamiliar with computer networking technologies such as TCP/IP and ISDNFamiliar with Video Conferencing and Voice-over-IP technologiesAbility to work in a delivery support environment that involves structured processes and timelinesAbility to work under pressure and respond in a professional manner in a highly visible customer service environmentExcellent written and verbal communication skillsExceptional continuous time management and planning skillsWorking experience in Customer Service Support environment desiredManage and own issues with customers to completion and resolutionCompliance with the current processes and work procedures within their functional areas
Other qualities specific to this role include
Promote openness and transparency to create and maintain an environment of trust Encourages challenge and feedbackPromote fairness and equality in the workplace and maintains high standards both personally and in othersSupport colleagues in their work to the best of their abilities, skills, knowledge and experience
If you think you have what it takes to become part of Team Modality, then don’t hesitate to apply now!
What you can expect from us in return
At Modality Systems, we think it’s important to look after our employees In addition to a competitive salary, supportive teams and real chance to progress your career, we offer a range of benefits which include
Holiday 20 days’ holiday, 1 additional day of Birthday leaveMedical Insurance Enrollment Will take place after probation is passedTop tech We don’t just keep our services and solutions for our customers That means best-of-breed software and hardware for all our staffShift and Parking Allowance RM 685 allowance per monthOvertime All staff are eligible for overtime (if required)
Why choose a career with Modality Systems
At Modality, we have several goals We’re a leading Microsoft Partner and want to keep expanding our product portfolio and customer base But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve digital transformation And underpinning this is more than 500 talented professionals whose hard work is recognised and rewarded accordingly
Modality recognise the importance in creating an environment that supports personal development to enable individuals to reach their full potential With so many varied roles across the company and excellent training and development programmes available, at Modality the opportunities for growth are endless
A note for agencies
Modality Systems have a world-class, in-house Recruitment Team who work hard to successfully find the very best candidates Therefore, unfortunately we cannot accept any agency submissions for any of our roles
Job Type Full-time
Industry:Computer/Information Technology (Software)
Deadline:04th Feb 2020
WHO WE ARE
Modality Systems is an award-winning communications and collaboration services specialist. We help global organisations realise and extend the business value, and transformational impact of Microsoft’s evolving communications and collaboration suite.
WHAT WE DO
We deliver the right technology to the right people - and make sure they are empowered to use it. Connecting people, enhancing team performance and transforming organisations.
Every customer engagement programme is underpinned by three core value pillars: Usage, Health and Future - designed to maximise technology adoption and utilisation, maintain a healthy and reliable environment, and develop it to support the future goals of your organisation.
We listen to you - evaluating individual user, team and enterprise communications and collaboration needs in line with your strategic business goals. Then we build a programme that brings people and technology together - maximising adoption to realise true business value.
WHERE WE DO IT
Modality Systems is the world’s largest dedicated Microsoft communications practice, providing communications and collaboration services to over 5 million people, in more than 1000 public and private organisations, in over 100 countries.
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