VIP Services - Executive - Jobs in Cambodia - 977145

Job Summary
  • Experience 1-3 Years
  • Telecommuting

Job Description

This position is based in Phnom Penh Cambodia Mandarin language skills is a prerequisite Job title VIP Services - ExecutiveGeneral Job FunctionsGreets VIP customers at the Hotel main entrance when they arrive and bids them farewell as they leave Acquire product knowledge of NagaWorld F and B outlets and facilitiesImplement company and department and rsquo s SOP to subordinates Verify all arriving Incentive hall guest s prior to membership card application Coordinates with F and B and Front Office for all matters including rooms transport and F and B to lead to successful delivery of pre-trip itinerary Leverages partnerships throughout the property Hotel F and B etc to maximize smooth high end service delivery to VIP customers Answers any questions VIP customers may have as well as to do whatever they can to make sure these special customers feel welcome Coordinates between junkets tour operators and different departments to ensure a smooth cooperation flow in serving VIP customers Reports any problem or perceived guest inconvenience to management Keeps up to date knowledge of property product promotions and events Screen guest s passport handed over by JV runner s inside gaming hall Proper arrival stamp and validity of passport and ndash any discrepancy report to Assistant ManagerGuest profiling Know each guest by name likes and dislikes habit and attitudeQualificationsBachelor degree or equivalent education requiredExperience in a similar position in a casino and in an exclusive VIP environment requiredAble to communicate clearly and effectively both orally and in writingProficient English and Mandarin language skills required other language skills such as Vietnamese Japanese or Korean preferredWell-groomed appearance and ability to wear appropriate uniform is a prerequisite

Profile Summary

Type : Company job

Role : Senior Executive

Industry : Hotel/Hospitality

Salary : Not Disclosed

Deadline: 2020-01-05

Company Profile

NagaWorld in Phnom Penh, Cambodia is a subsidiary of NagaCorp Limited, a Publicly Listed hotel and entertainment company on the Hong Kong Stock Exchange. Established in 1995, NagaWorld is the centre of entertainment in the Mekong region and in November 2017, we welcomed a new milestone with the soft opening of Naga2. With the latest expansion, NagaWorld now consists of 1,658 suites and deluxe rooms, 27 food and beverage outlets and clubs, two luxury spas and the 2000 seat state-of-the-art NABA Theatre. Naga City Walk, an exclusive duty free retail mall operated by China Duty Free connects the two complex. In addition to the expansion plans in Cambodia, in 2015, NagaCorp held its ground breaking ceremony in Vladivostok, Russia for the ‘Naga Vladivostok’ project which is expected to be completed in 2019. Whilst you may not have contemplated life in Cambodia, this is a unique opportunity for someone to be challenged in a highly autonomous role in a dynamic business. Our current headcount is above 8000, including over 500 expatriate staff. We are the largest employer in Cambodia with offices in Hong Kong, Macau, Thailand, Vietnam and Russia. To find out more about us, please visit the links below, commissioned by NagaWorld, in partnership with the Ministry of Tourism of Cambodia: #1 NAGAWORLD - Making Tourism Work #2 NAGAWORLD - Making a Difference
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