• VIP Services - Supervisor Jobs in Cambodia - 977142

    NAGAWORLD
  • 1 - 3 Years
  • Cambodia - Phnom Penh
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  • Posted above 1 month
  • Job Views: 13
  • Job Applicants: Less than 10

Job Description

**Please note this position is based in Phnom Penh, Cambodia**

**Mandarin language skills is a prerequisite**

Job title VIP Services, Supervisor

Job purpose

Provides and assists guest with courteous manner and attend to their queries and requests to promote company standard services

Develop, Plan and Deliver Programs and Services





General Job Functions



Welcome and greet customers upon seeing them (Assist guest inquiries)

Supervise and monitor subordinates on assigned area

Adjust manpower allotment when necessary

Monitor proper uniform and ID of JV group staff/s (report to Gaming Executive for non compliance)

Report any JV staff concern to immediate superior (record name, ID and time of incident)

Ensures the gaming hall, JV staff/s resting area, guest gaming buffet area is clean (Coordinate with Housekeeping Department);

Ensure any items or JV staff/s do not block the fire exits at back of the house (JV staff/s resting area – report to Gaming Executive if any)

Checks air conditioner, light and table to ensure be ready before guest arrived;

Ensures the food for serving is arrived and enough;

Establishes relationship with VIP guests to promote Naga gaming experience;

Coordinates with other team to arrange car, ticket, food or hotel room booking;

Maintains guest information such as arrival and departure of guests with Junket runner;

Coordinates with F&B department to refill food at Junket gaming halls;

Performs other duties as assigned by management

Knowledge of NagaWorld facilities and F&B outlets

Acquire latest update of Flight schedules and shuttle service

Basic customer handling skills (Know what to say and not to say infront of customer)

Monitor headcount of each JV gaming Hall every hour (guest monitoring reported to superior)



Qualifications



Fresh graduates appreciates

Bachelor degree or equivalent education required

Able to communicate in English and Mandarin

Proficient in Ms Word & Excel

Ability to work under pressure

Knowledge of contact information incase of emergency

Ability to deal with people of all types and levels

Profile Summary

Type:Company Job

Role:Non-Executive

Industry:Hotel/Hospitality

Salary:Not Disclosed

Deadline:05th Jan 2020

Company Profile

NagaWorld in Phnom Penh, Cambodia is a subsidiary of NagaCorp Limited, a Publicly Listed hotel and entertainment company on the Hong Kong Stock Exchange. We are the first and best integrated hotel entertainment complex in the fast developing Mekong region.
With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is opening state of the art Naga2 which will house an additional 900 hotel rooms and a 2000 seat theatre. Naga2 will be in operation by late 2017 with Naga City Walk, an exclusive duty free retail mall connecting the two complexes.
In addition to the expansion plans in Cambodia, in 2015, NagaCorp held its groundbreaking ceremony in Vladivostok, Russia for the ‘Naga Vladivostok’ project which is expected to be completed in 2019.
Whilst you may not have contemplated life in Cambodia, this is a unique opportunity for someone to be challenged in a highly autonomous role in a dynamic business. Our current headcount is above 7000 and we are the largest employer in Cambodia with offices around North and South East Asia. I would very much like to recommend you visiting the below links which were commissioned by us, in partnership with the Ministry of Tourism of Cambodia:
#1 NAGAWORLD - Making Tourism Work
http://iprofiletv.com/profile/detail/94
#2 NAGAWORLD - Making a Difference
http://iprofiletv.com/profile/detail/95

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